Frequently Asked Questions
As a local Moroccan tour agency, we understand the challenges travelers face when planning the perfect trip. From choosing the right destinations to balancing budget and comfort, organizing a journey can feel overwhelming. That’s why we are here — to guide you, simplify the process, and create a smooth, personalized travel experience across Morocco.
1. 1. How does Nomaluna work?
Getting started is simple. First, contact us and tell us about your travel plans, interests, and preferred travel dates. We will then create a personalized itinerary tailored to your needs. Once you approve the proposal, we request a €100 deposit to confirm the planning process. After that, we finalize accommodations, transportation, activities, and all necessary travel documents. Upon arrival, you simply enjoy your journey, and the remaining balance is paid in cash during the tour.
2. 2. Why do you only require a €100 deposit?
We keep our deposit low to make booking as flexible and accessible as possible. A €100 deposit also helps reduce additional payment processing fees and taxes that can increase overall costs. Furthermore, the deposit creates an official transaction between both parties, providing proof of reservation and confirmation of your tour.
3. 3. Is the itinerary customized for each traveler?
Yes. Every itinerary is designed according to your interests, travel style, budget, and schedule. We do not believe in one-size-fits-all experiences.
4. 4. What is included in your tours?
Inclusions vary depending on the itinerary. Typically, tours may include transportation, accommodations, guided experiences, selected activities, and logistical support throughout your journey.
5. 5. Can I modify my itinerary after booking?
Absolutely. We understand that plans can change. We will do our best to accommodate modifications, subject to availability and any costs imposed by hotels or service providers.
6. 6. How do I make the final payment?
The remaining balance is paid in cash upon arrival or during the tour, according to the agreement made during the booking process.
7. 7. Do you help with accommodations?
Yes. We carefully select accommodations that match your preferences, budget, and travel style, ensuring comfort and authenticity throughout your trip.
8. 8. What happens if I need assistance during my trip?
Our team remains available throughout your journey. If you need support, recommendations, or assistance with unexpected situations, we are just a message or phone call away.
Still have questions?
If you have any other questions or need further information, don’t hesitate to contact us. We are here to help you!
